Plan Path Similarities, Individual Capabilities, and Help Hints to Keep You Going
Basics
The ONLY substantive difference is who pays. In Client Driven, the client can go all the way through to checkout and is required to pay.
Similarities
In either path, the advisor can do the following:
Send Plan Details – This gives the clients view-only access to their plan but does NOT allow editing by the client.
Give Client Access – This gives the client the ability to view AND edit details within the plan.
You will need to enter the client's basic information and then give them access to their plan, which you can do in either path.
Add Note to Encore – This gives the advisor and client the ability to leave notes.
Client Driven Path - The Client Pays for the Plan
Clients can go all the way through the data entry portion and checkout on their own to pay without any advisor involvement. Clients cannot use plan credits that the advisor has purchased in advance. An advisor cannot use plan credits either when the plan is on Client Driven. You will need to switch the path type to see your plan credits. Here's a helpful article explaining how. Switching Between Client and Advisor-Driven Paths
Advisor Driven Path - Advisor Pays for the Plan
The client can click to confirm everything is correct after you send them the response summary. You will get an email email confirming they have done so. At checkout, the advisor can use their card on file or another card (which may be the client’s card or a different card they have). Advisors can use plan credits.
Helpful Hints
Plan Documents – The client does not have direct access to download their plan or upload ancillary documents. We believe the advisor should control the flow of information.
Switching between Client Driven and Advisor Driven – See the 45 second video here: https://help.encorestateplans.com/en/articles/8551619-changing-paths-advisor-driver-from-to-client-driven